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Basic Troubleshooting Tips

shayhayashi
Updated on October 18, 2024

1 min read

Basic Troubleshooting Tips #

Encountering an issue? No worries! Below are common problems you may face during installation and customization, along with quick solutions to keep you moving forward.

1. Common Installation Issues and Solutions #

  • Memory Limit or File Size Error
    Issue: You receive an error about memory limits or file size when uploading the theme.
    Solution:
    • Increase your WordPress memory limit:
      1. Access your site’s wp-config.php file via your hosting control panel or FTP.
      2. Add the following code:phpCopy codedefine('WP_MEMORY_LIMIT', '256M');
    • If the issue persists, contact your hosting provider to increase the PHP upload limit.
  • Theme Installation Fails
    Issue: WordPress shows a message saying “The link you followed has expired.”
    Solution:
    • Ensure the theme ZIP file hasn’t been unzipped accidentally.
    • Make sure you’re uploading the correct .zip file (the theme’s ZIP, not the entire package).
  • Plugin Installation Issues
    Issue: Some plugins fail to install or activate.
    Solution:
    • Go to Plugins > Add New and search for the plugin manually.
    • If an error persists, contact support for an alternative installation method.

2. Clearing Cache When Changes Don’t Appear #

If your changes aren’t appearing on the live site, it’s often due to cached versions of the page. Here’s how to clear the cache:

  1. Clear Browser Cache:
    • On Google Chrome, press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac).
    • You can also clear your cache manually from Settings > Privacy & Security > Clear Browsing Data.
  2. Clear WordPress Cache:
    • If you’re using a caching plugin (e.g., WP Rocket or W3 Total Cache), go to the plugin settings and click Clear Cache.
    • Some hosts (like SiteGround or Kinsta) offer built-in caching tools—use their control panel to purge the cache.
  3. Clear Bricks Builder Cache:
    • In the WordPress dashboard, go to Bricks > Tools > Regenerate CSS Files and click the Regenerate button.
  4. Mobile Device Cache Issue:
    • Sometimes, mobile browsers hold onto old versions of your site. Open your site in an incognito/private window to see the latest changes.

3. Other Common Issues and Quick Fixes #

  • “Page Not Found” Errors:
    • Go to Settings > Permalinks and click Save Changes without making any changes to refresh your site’s URL structure.
  • Changes Not Showing in Bricks Builder Preview:
    • Try refreshing the builder or opening it in an incognito browser window.
    • Make sure all your plugins and the Bricks Builder theme are updated.

These tips should help you quickly troubleshoot and resolve common issues. If you continue to encounter problems, feel free to reach out through the support form for further assistance.